Returns & refunds

Our gifts contain food and are made to order, so we can't accept returns for change of mind. If something isn't right, we will make it right.

Damaged, wrong or missing items

Tell us within 48 hours of delivery by WhatsApp or email with your order number and a photo. We will replace the item or refund it in full, including delivery.

Cancelling an order

You can cancel for a full refund until we start making your order — usually 3 working days before your chosen date. After that, ingredients and woven pieces are already prepared, and we can refund the delivery fee only.

Late delivery

If your gift arrives after the date you chose because of us, we refund the delivery fee. Courier delays during the festive peak are outside our control, but we will chase them for you.

How refunds are paid

Refunds go back to the original payment method (card or FPX) or to your bank account for transfers, within 7 working days of approval.

Questions: sliceandpotong@gmail.com.